Shipping policy

SHIPPING POLICY

Last updated: November 1, 2026

RhinestoneDownloads.com is operated by Hair Hardware Crafts Inc. We offer digital products and physical products. This Shipping Policy explains how physical orders are processed and shipped.

1. DIGITAL PRODUCTS

Digital products are delivered electronically and do not require physical shipping.

After your purchase is completed, digital products are generally made available through a download link, customer account, or electronic delivery method.

If you have trouble accessing or downloading a purchase, please contact us at rhinestonedownloads@gmail.com.

2. PHYSICAL PRODUCT PROCESSING TIMES

Physical products are processed and prepared for shipment after an order is placed and payment is successfully received.

Processing times may vary depending on product availability, order volume, and the items purchased.

Please allow the processing time stated on the applicable product listing or at checkout before your order ships.

Orders are generally processed Monday through Friday, excluding holidays.

Please note: Processing time is separate from shipping transit time. Selecting an expedited shipping method does not necessarily shorten the time required to prepare an order.

3. SHIPPING METHODS AND DELIVERY ESTIMATES

Available shipping methods and rates will be displayed during checkout based on your shipping address, order weight, and package dimensions.

Depending on the order, shipments may be sent through USPS, UPS, or another available carrier.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Actual delivery times may vary due to weather, holidays, carrier delays, or other circumstances beyond our control.

Once an order has shipped, you will receive tracking information when tracking is available.

4. SHIPPING COSTS

Shipping charges are calculated at checkout based on the destination and the products ordered.

Any applicable shipping charges will be displayed before you complete your purchase.

We are not responsible for additional charges imposed by the shipping carrier or customs authorities after an order has shipped.

5. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you notice an address error, contact us immediately at rhinestonedownloads@gmail.com.

Once an order has shipped, we cannot guarantee that the shipping address can be changed or that the package can be intercepted.

Orders delayed, lost, or returned because of incorrect or incomplete shipping information provided by the customer may require additional shipping charges before being reshipped.

6. LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If tracking indicates that your package has been delivered but you cannot locate it, please:

  • Check around your delivery location.

  • Check with household members or neighbors.

  • Contact your local post office or shipping carrier.

  • Contact us if you still need assistance.

Packages marked as delivered by the carrier are not automatically eligible for a refund or replacement. We will review reported delivery problems and work with the carrier when appropriate.

We are not responsible for delays caused by shipping carriers, weather, natural disasters, or other circumstances outside our reasonable control.

7. PACKAGES RETURNED TO SENDER

If a package is returned to us because of an incorrect address, refusal of delivery, or failure to collect the package, we will contact you when possible.

If you would like the order reshipped, you may be responsible for the additional shipping charges.

If you prefer a refund instead, the refund will generally be for the merchandise value, less original shipping charges and any additional shipping or carrier fees incurred because of the return, to the extent permitted by applicable law.

If a package is returned to us because of an error on our part, we will work with you to correct the issue without charging you additional shipping costs.

8. SHIPPING NOTICES AND DELIVERY ATTEMPTS

Occasionally, a carrier may leave a delivery notice or hold a package at a local post office or carrier facility.

If this happens, it is the customer's responsibility to follow the carrier's instructions and collect the package within the carrier's required timeframe.

Packages returned because they were not collected may be subject to the returned-package terms described above.

9. INTERNATIONAL SHIPPING

International shipping availability and rates, when offered, will be displayed at checkout.

International delivery times vary by destination and customs processing.

Customers placing international orders are responsible for:

  • Providing a complete and accurate international shipping address.

  • Understanding their country's import restrictions.

  • Paying applicable customs duties, import taxes, tariffs, and other fees imposed by their country.

  • Complying with local laws and regulations governing imported products.

Customs fees and import taxes are not included in our product prices or shipping charges unless specifically stated at checkout.

We cannot control customs inspections, clearance delays, or additional fees imposed by foreign authorities.

If an international package is refused, returned, or abandoned because of customs restrictions or customer-provided address information, the customer may be responsible for shipping and other costs incurred, subject to applicable law.

10. SHIPPING ERRORS AND DAMAGED ORDERS

If you receive the wrong product, an incorrect quantity, or an order that arrives damaged, please contact us as soon as possible.

Email rhinestonedownloads@gmail.com and include:

  • Your order number.

  • A description of the problem.

  • Photographs of the product or packaging, if applicable.

We will review the issue and work with you to provide an appropriate resolution.

If the problem resulted from our shipping or fulfillment error, we will cover reasonable costs associated with correcting it.

11. RETURNS AND REFUNDS

Physical product returns are subject to our separate Refund and Return Policy.

Eligible physical products may be returned within 30 days of delivery, subject to the conditions described in that policy.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Digital products are delivered electronically and are not physically shipped. Digital product purchases are generally final once access or delivery has been provided, subject to applicable law.

Please review our Refund and Return Policy for complete details.

12. CONTACT INFORMATION

If you have questions about shipping, order status, or delivery, please contact us:

Hair Hardware Crafts Inc.
Website: https://rhinestonedownloads.com
Email: rhinestonedownloads@gmail.com

Business Mailing Address:
Hair Hardware Crafts
850 E. Lime St #1623
Tarpon Springs, FL 34689